Charleston -Turndown Attendant

Charleston, SC

Posted: 04/19/2019 Industry: Food Service Job Number: 05 - Charleston

A Turndown Attendant is responsible for cleaning and stocking quest rooms and providing turndown service in the hotels continuing effort to deliver outstanding guest service and financial profitability.

 

 

Scope of Responsibilities

    • Making of beds, in preparing for sleep.
    • Replenish of all in room amenities
    • Replenish of all used bathroom towels
    • Empty trash and vacuum where needed.
    • The adjustment of curtains, lighting and music in each room.
    • Preparation of each turndown gift, provided for our guest.
    • Conduct visual room inspection upon completion.
    • Perform Room Attendant and other Housekeeping services, as requested.
    • Respond to special guest requests in a timely, friendly and efficient manner.
    • Carry linens, towels, toilet items and cleaning supplies using wheeled carts.
    • Provide professional, pleasant customer service at all times.
    • Work with other internal departments to guarantee guest comfort and satisfaction.
    • Ensure quality of cleaning is to the highest of Hilton Standards.
    • Notify supervisors of needed maintenance.
    • Communicate with supervisor, room status, quest compliments, complaint and/or concerns.
    • This job description reflects management’s right to assign or reassign duties and responsibilities to this job at any time.
    • Hours necessary to perform at the required level are typically 20-30 for part time and 32-40 for full time weekly varying days Monday – Sunday

 

 

Qualifications

  • Working knowledge of the English Language
  • Professional in appearance and demeanor
  • Customer Service
  • Attention to detail
  • Basic Math skills
  • Previous cleaning experience preferred

James Robinson

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